We want to make certain you're happy with your merchandise, and will make reasonable efforts to ensure items are as they were described before sending them to you. If the rare occasion arises where you feel you must return an item, you must contact us for return instructions within ten (10) days of receipt of your item. Upon our receipt and inspection of the returned item, we will issue a refund or credit for your item if returned in the same condition as it was when originally sent to you, excluding shipping & insurance costs.
Buyer is responsible for return shipping & insurance costs, which will not be reimbursed for any reason.
Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return. After the specified return period listed here. Additionally, all "in person" sales (conventions, in office, etc.) are final. There are no returns, refunds, credits, exchanges accepted on "in person" sales.
OUR DAMAGE POLICY: We take extra precautions to pack our orders to prevent damage and breakage. If despite our efforts your order does arrive damaged, please do the following: If your order was shipped by Royal Mail, take the entire order (all contents and all original packing material) to your local Post Office to file a claim. The Royal Mail will send the claim to us for processing. Do not repack and do not mail the damaged items back to us. This will void the Royal Mail insurance and we will not be able to give you a refund.
If your order was delivered by another courier please contact WCollectables for instructions.